CAREERS
eTribez is always on the lookout for new talent!
We aim to remain at the forefront of the industry by continuing to develop sophisticated features and advanced digital solutions that will improve the entire production process for TV broadcast networks and production companies. How can we do that? By hiring the best of the best to join our winning team.
Do you think you have what it takes to be an eTribez all-star?
If you have the desire to work hard in a stimulating and friendly environment, then check out our open positions.
Send your CV and cover letter directly to jobs@etribez.com!
Junior Technical Account Manager – London Office
eTribez is growing the UK Account Management team by adding a Junior Technical Account Manager. You will work closely with some of the biggest entertainment brands in the UK and across Europe. The position combines end-to-end client relationship management with project management, technical product configuration, and customer support.
You’ll enjoy working with people, be extremely organized and have excellent written and communication skills. At least a basic knowledge of technical concepts such as XML and HTML is required, and CSS is preferable. Above all, you must be highly motivated to learn and grow in a technical role.
The position is fast-paced and diverse, requires resourcefulness, independence, and responsibility.
Responsibilities:
- End-to-end responsibility for client accounts, foster strong relationships to promote account growth, client satisfaction, and retention
- Gather client requirements including understanding client workflows
- Use internal tools to configure software products to meet client requirements including editing XML, HTML, and CSS
- Develop and carry out training sessions both remotely and on-site
- Provide client support throughout the project lifecycle
Requirements:
- 1 to 2 years of previous experience in a client-facing Account Management
- Excellent written and communication skills
- Strong service orientation, as well as customer-facing skills
- Excellent organizational skills, ability to multitask, prioritize project and tasks
- An understanding of the client-server model, HTML and XML (CSS an advantage)
- Availability to support customers outside of formal office hours as needed
- Legal eligibility to work in the UK
- Available for international travel as required
Optional: knowledge of GDPR and database concepts.
Advantage: speak more than one language
Position Type: Full Time
Location: London Office
eTribez is an Equal Opportunity Employer.
We encourage women and minorities to apply.