CAREERS
eTribez is always on the lookout for new talent!
We aim to remain at the forefront of the industry by continuing to develop sophisticated features and advanced digital solutions that will improve the entire production process for TV broadcast networks and production companies. How can we do that? By hiring the best of the best to join our winning team.
Do you think you have what it takes to be an eTribez all-star?
If you have the desire to work hard in a stimulating and friendly environment, then check out our open positions.
Send your CV and cover letter directly to jobs@etribez.com!
Technical Account Manager – London (Position 2008)
eTribez is seeking a Technical Account Manager to join the London Account Management team. You will work closely with the biggest entertainment brands in the UK and across Europe. The position combines end-to-end client relationship management with project management, technical product configuration and customer support. Please note, this is not a sales position.
You’ll enjoy working with people, be extremely organised and have excellent written and communication skills. You must be highly motivated, able to work independently, be a good problem solver and passionate about technology. Overall you’ll want to learn and grow in a technical role.
At least a basic knowledge of technologies such as XML and HTML is required (and CSS is preferable). The position is fast-paced, diverse and requires resourcefulness, independence and responsibility.
Responsibilities:
- End-to-end responsibility for client accounts, maintain and grow strong client relationships with a focus on client satisfaction and retention
- Configure eTribez software solutions based on client requirements (includes editing XML, HTML and CSS)
- Develop and carry out training sessions both remotely and on-site
- Provide client support throughout the project lifecycle
Requirements:
- 1 to 2 years of previous experience in a client-facing Account Management (not sales) or Project Management role
- Excellent written and communication skills
- Strong technical and analytical skills
- Strong service orientation, as well as customer-facing skills
- Excellent organisational skills, ability to multitask and prioritise
- An understanding of the client-server model, HTML and XML (CSS an advantage)
- Availability to support customers outside of formal office hours as needed
- Ability to work remotely as required
- Legal eligibility to work in the UK
- Optional: knowledge of GDPR, database concepts, speak more than one language
Position Type: Full Time
Location: London
eTribez is an Equal Opportunity – Affirmative Action Employer – Minority / Women / Disability / Gender Identity / Sexual Orientation.